I spied a SMOKING Deal at the Dollar General that I couldn't resist and thanks to my good sense namely "logic" and "reasoning" I can say that I left the DG on my own free will... free of handcuffs and strangulation charges that is.
I had to practice my deep breathing exercises to avoid choking the cashier AND manager at the Shinglehouse Dollar General... and this experience was a great reminder of why I appreciate our Bolivar Dollar General Cashiers and Managers... THEY'RE NOT COUPON ILLITERATE! BUT, before I continue to rant and rave about literacy I'll share the deal...
Bought (5) Mountain Dew & (1) Pepsi 12-Packs 3/$10 = $20
Bought (3) Dr. Pepper 12-Packs 1/$3.50 = $10.50
Used (1) $5/$30 Dollar General Store Coupon = ($5)
Used (3) $2/3 Pepsi 12-Pack Coupons = ($6)
Out of Pocket $19.50 + Tax
The Mail in Rebate does NOT require a beer purchase in ALL states... it just so happens that I'm in one of those states that a beer purchase is not required! SCORE!
Submitted for $10 Mail in Rebate = ($10)
Final Cost 9/$9.50 or $1.06 each + Tax or $0.09 PER CAN
The Dollar General registers were only allowing the coupons to ring up at $1.82 instead of the face value of the coupons. The face value of the coupons were $2 off 3 12-packs.... In the coupon world we all know that $0.18 is $0.18 and that $.018 could be used to pay for a whole grocery cart full of food... and $0.18 times 3 (I was using 3 coupons) is $0.54 that could be used to pay for 3 grocery carts full of food, in the coupon world that is...
The cashier "didn't know what to do" and "had to call the manager" because I was unwilling to accept a value of $1.82 PER coupon.. The face value of the coupon was for $2 off 3 12-packs and I wanted the face value those coupons... I was in compliance with the requirements of the coupons and there was no reason that I should have had to accept anything less than the FACE VALUE...
The store manager came to the register and suggested that the coupons were coming up as $1.82 because the "store coupon" (the Dollar General $5 off a $30 purchase coupon) was scanned first and that coupon deducts a certain amount from each item verses deducting the entire $5 at the end... according to the manager each item scanned had gone below $2... hmmm... last time I knew 9 (12 packs) times $2 equaled $18 and my total AFTER all coupons should have been $19.50... all my coupons hadn't even been scanned at that point... and even if they HAD been... where I come from 9 divided into $19.50 is $2.16666666... humor me PLEASE... humor me.
Sigh...
5 minutes later....
Sigh...
10 minutes later...
Sigh...
15 minutes later...
I rolled with the manager's explanation and offered a solution... My solution... take $1.82 off the 1st 12-pack and $0.18 off the second and so on... The manager and cashier both INSISTED that "it" wouldn't work... I explained again that I was in compliance with the coupons and that I expected to receive the face value of the coupons...
20 minutes later...
The manager threw her hands in the air, turned to walk away exclaiming to the cashier to "do whatever"...
As if the managers attitude weren't enough... now, it was the cashier's turn... she complained that she was already on the verge of losing her job and that my transaction would make her drawer off and it would be the final straw... she went on further to say "oh well, must be this is the month to lose my job." ...
?!?!?!?! Whhhhhat?!?!?!?
The kind lady behind me in line was heaven sent... she understood completely what was going on and I was actually kind of thankful for her snide remark that it didn't take much more than a 6th grade education to understand that the coupon I was presenting was for $2 off 3 12-packs and not $2 off 1 12-pack... That same lady was reading my mind when she said YOUR MANAGER SHOULD HAVE NEVER WALKED AWAY from this transaction, she SHOULD HAVE stood behind the register and seen the transaction through to completion. It was nice to have another customer "on my side" for once instead of another customer saying Oh.My.Gawd I'm going to another line!
If you were in a similar situation would you accept an adjustment on the coupon or would you insist on being given full coupon value?
Thank you very much for the vote of confidence, great article. This is what we strive for........
ReplyDeleteI knew I should have shopped in Bolivar... the frugal side of me wanted to save an extra $5.40 (deposit) since we were already going to Shinglehouse anyway... :)
DeleteI work for a dollar general and that is total crap the way you were treated! ! there is more than one way to make it right for you and she just didn't want to be bothered. I'm so sorryt hat you had to be treated that way.
ReplyDeleteIt's okay! I come to expect controversy when couponing... I make mistakes too ~ I'm not a perfect couponer but in this situation I had not made a mistake... I spent the $30 (as required by the DG Store coupon) and I had the correct number of items per the manufacturer's coupons... I agree that they didn't want to be bothered!
DeleteI work at DG in bolivar and am proud to say that we strive to give great customer service to our customers!! So sad you were treated this way :-( There are ways to enter the coupons!! You should have never been treated this way!!
ReplyDeleteYou're all great at our Dollar General... please don't apologize for somebody else. :) Next time... I'll stick with what I know... ;)... It makes a big difference that the ladies who work at the Bolivar DG also use coupons... YOU UNDERSTAND HOW COUPONS WORK and you understand that a $1 is a $1 or in my case $0.54 is $0.54! Thank you for everything you do for all of us crazy couponers!
ReplyDelete